Microsoft’s plan to send O365 educational email direct to end-users

If your organisation is using Office 365, you'll know that there are a lot of choices and changes in the products. Microsoft recently announced a plan to send emails directly to your end-users, educating them on how to use Office 365 products. There was a strong reaction from customers, who didn't want Microsoft communicating directly … Continue reading Microsoft’s plan to send O365 educational email direct to end-users

Specialise in scenarios rather than platforms

We IT Pros are comfortable with technology. We can become specialised in one or more applications or platforms. But most people don't think like that. They think about scenarios and what they are trying to achieve, and less about the tech they are using. What would it take for you to change your focus from … Continue reading Specialise in scenarios rather than platforms

Make time to keep up to date

Are you so responsive to requests for help that you’ve set the expectation you will always be available? Reset that expectation with your internal customers, so you can make time to check your sources regularly and keep up to date. Communicate the importance of that activity. It prepares you to provide greater support to business … Continue reading Make time to keep up to date